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General: Frequently Asked Questions

How do I get started?

You can play our games for free without creating an account by using “Practice Mode.” To play for real money, you need to create an account. After your account is created you will need to deposit funds into your account. As soon as money is in your account you can play our instant play casino games, bet on your favorite sports, or play poker.

How do deposit bonuses work?

Since we offer different types of deposit bonuses, we encourage you to read the details of each initial or reload bonus you’d like to accept to better understand their associated conditions and rollover requirements. All bonus information is available on our Promotions page.

In the sportsbook and casino, the bonus dollars (FREE MONEY) and principal balance (REAL MONEY) are used at a 1:1 ratio until the bonus dollars are gone. A $20 sports wager will be made up of $10 real money and $10 free money. If you have only $5 remaining in your free money balance, then the $20 wager would include $15 real money and $5 free money.

* Note: when using a promo code to claim a bonus, it must be entered before the deposit is made. They can be entered on the 'REDEEM PROMO CODE' tab in the 'CASHIER' and they will enable you to claim special bonuses.

What is Free Money?

Free Money is the currency we use when you are awarded any type of bonus money. Bonuses can be earned when you make a deposit, through redeeming your Club Cash points, or by spinning the Big Wheel 'O' Free Money.

Free Money cannot be withdrawn from your account. As you play any of our games your Free Money balance will be used in tandem with your real money at a ratio determined by the casino and sportsbook management. Please consult the bonus section of the site for rules on free money or contact support@topbet.eu. Please note that all bonuses and the rules of play for the free money is offered at the discretion of the casino management and bonuses and rules may change from time to time.

* Free Money may not be available for use in all casino games at management's discretion.

How do the rollover requirements work?

There is a rollover requirement attached to the initial and reload deposit bonuses. Before you can withdraw any winnings you need to wager the deposit amount + the bonus amount and multiply that total number by the rollover number assigned to that bonus offer. For example, with our reload bonus offer of 10% the rollover is 5x in the sportsbook and/or 25x in the casino. You can combine play in both areas to meet rollover.

A rollover example from the sportsbook:

Let's say you deposit $100, for which you receive a $10 bonus, totalling $110 with which to play. Using our sportsbook's 5x rollover ratio, you would need to make $110 x 5 = $550 in wagers before requesting a withdrawal.

If you would like to opt-out of any rollover requirements, please contact our customer support team before making your first wager so that your bonus dollars can be removed. You can call our toll-free line at: 1-877-528-6748. You can also call us anytime to get a quick check on your rollover count.

How old do I need to be to play?

To play for real money you must be a minimum of 18 years of age. In some jurisdictions you might need to be older. You must abide by the applicable laws in your area. If you are not of legal age you can practice and participate in all games where real money is not involved.

Is online gambling legal?

Gambling online for real money is legal in most countries. However, some countries do not allow online gambling. You must abide by the applicable laws in your jurisdiction or area. In order to play for real money you must first consent to our Terms and Conditions.

Is your company licensed to operate gambling software?

Top Bet is legally licensed to operate by the government of Curacao.

Are my winnings subject to taxes?

It is your responsibility to find out what the tax implications are in your jurisdiction. Every country has unique tax laws and it is up to you, the player, to pay taxes on your winnings as applicable.

Who should I contact if I have questions or problems?

If you are having any problems with your account or your software, contact our customer service at:

Phone:
1-877-528-6748 (Customer Service Hours: 24/7)
Fax:
1-877-517-2311
E-mail:
support@topbet.eu

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11-24-2017 11:23 am - US/Eastern